Cancellation & Refund Policy

Effective Date: May 2026

At Krushnai Masale, we are committed to delivering fresh and high-quality products to our customers. Please read our cancellation and refund policy carefully before placing an order.

1. Order Cancellation

All orders placed on our website are prepaid orders only.
Once an order is successfully placed, it cannot be cancelled under any circumstances.
We request customers to review their order details carefully before making the payment.

2. Refund Policy

We do not offer refunds once the order is confirmed and processed. However, refunds may be considered only in the following cases:

If the product delivered is damaged or defective
If you receive a wrong item

In such cases:

You must inform us within 24 hours of delivery
Share proper proof (photos/videos) of the issue

After verification, we may offer:

Replacement of the product, or
Refund (if replacement is not possible)

3. Non-Refundable Situations

Refunds will not be provided in the following cases:

Change of mind after placing the order
Incorrect address or contact details provided by the customer
Failure to receive the order due to unavailability

4. Contact Us

For any issues related to your order, please contact us:

Email: support.krushnaimasale@gmail.com

Phone: 9423379339

By placing an order on our website, you agree to this Cancellation & Refund Policy.